Last updated: 9 November 2026
The Punekar Help Desk lets readers ask the Puneri Pages community for help when a complaint has gone unanswered. These rules keep it fair to readers and to the companies and offices named.
Who can raise an issue
- Anyone with a problem in Pune, Pimpri-Chinchwad or nearby areas that needs public attention.
- You must have tried the official route first (an app ticket, a helpline, a police report or a civic complaint) and give its ID or a screenshot.
- One person can send up to three requests a day.
How we review cases
- Our team reads every request before anything is published. We may edit for length, clarity and fairness.
- We check the proof you upload. It is stored privately and never published.
- We remove phone numbers, number plates, faces, addresses and the names of private individuals.
- We may decline any request without giving a reason, including duplicates, personal disputes, or anything that could put someone at risk.
Rules for readers who help
- Keep comments, posts and tags polite and factual. No abuse, threats, doxxing or spam.
- Tag only official company and government accounts, never individual employees or drivers.
- If you have information, send it through our contact page. Do not contact the person who raised the case directly.
Companies and offices named in a case
A case is the reader’s account. Publishing it does not mean Puneri Pages or any authority has found the company or office at fault. Companies can send their side through our contact page, and we will add it to the case and update its status. Requests to correct or remove a case are handled under our corrections policy.
Your data
Your name, phone or email, complaint ID and proof are used only to verify and follow up on your case. They are never published or shared with anyone except, with your permission, the company or office involved. See our privacy policy.
Not for emergencies
The Help Desk is not an emergency service and does not replace the police, courts or consumer forums. In an emergency, call 112. For consumer disputes, the National Consumer Helpline is 1915.