How to Complain to PMC About Potholes, Garbage, Water and Street Lights: PMC CARE App, Toll-Free Number and Ward Office
Report potholes, garbage, water supply or street light problems to Pune Municipal Corporation on the PMC CARE app, website or toll-free line. Steps and tips.
Photo: Miteshbhodia / CC BY-SA 3.0, via Wikimedia Commons
The quickest way to complain to the Pune Municipal Corporation about potholes, garbage, water supply, drainage or street lights is the PMC CARE app or the complaint section of pmc.gov.in. You can also call PMC’s toll-free helpline or go to your ward office. Each complaint gets a number you can use to track it.
A clear photo and an exact location make the biggest difference to how fast a complaint is closed.
Ways to complain
| Method | Best for |
|---|---|
| PMC CARE app (Android and iPhone) | Potholes, garbage, drainage, street lights, with photo and GPS location |
| pmc.gov.in complaint section | Detailed complaints, uploads |
| PMC toll-free helpline | When you cannot use the app |
| Ward office | Repeated or unresolved issues, building and encroachment complaints |
The toll-free number is listed on PMC’s website and app.
How to file on the app
- Install the PMC CARE app and register with your mobile number.
- Choose the department and complaint type, for example “Road – Pothole”.
- Take a photo at the spot so the app records the location.
- Add a short description: landmark, size of the problem, how long it has been there.
- Submit and note the complaint number.
- Track the status; you will get an update when it is marked closed.
If nothing happens
- Reopen the complaint in the app if it is closed without work being done, and add a new photo
- Escalate to the ward office or the assistant municipal commissioner of your ward
- Raise it with your local corporator
- For serious issues like an open drain or dangerous tree, also inform the fire brigade or police if there is an immediate risk
In Pimpri-Chinchwad, PCMC has its own complaint system; see our Pimpri-Chinchwad news. Also read our guides to paying PMC property tax online and getting a birth certificate from PMC.
Frequently asked questions
How do I complain to PMC about potholes?
Use the PMC CARE app or pmc.gov.in, attach a photo with location, and note the complaint number.
How can I track a PMC complaint?
With the complaint number in the PMC CARE app or on the PMC website.
What if PMC closes my complaint without action?
Reopen it with a fresh photo, and escalate to your ward office or corporator.
Does PMC handle complaints from Pimpri-Chinchwad?
No. Pimpri-Chinchwad complaints go to PCMC.
