Pune Emergency Numbers: Police 112, Fire 101, Ambulance 108, Disaster Control Room and 20 Helplines to Save

Last updated: 14 November 2026 · 6 min read · By Rahul Sharma

In an emergency in Pune, dial 112. It is Maharashtra’s single number for police, fire and medical help, it works from any phone, and the call is sent to the nearest patrol vehicle. For a fire you can also dial 101, and for an ambulance 108.

Save the numbers below on your phone and on a sheet near the door at home. Elderly parents, domestic workers and children should know at least 112, 101 and 108 by heart.

The three numbers everyone in Pune should know

Calling 100 for the police still connects in most cases, but 112 is the number the state now promotes for all emergencies.

How does Dial 112 work in Pune?

When you call 112, a call taker at the state control room notes your location and problem and passes it to the police unit closest to you. Every call is recorded with the time it was received and the time officers reached the spot.

Chief Minister Devendra Fadnavis said on 4 November 2026 that the average Dial 112 response time in Maharashtra had come down to three minutes, Business Today reported. City figures vary. In July 2026, Pune city police took 7 minutes 10 seconds on average to reach callers and handled 23,887 calls. Pimpri-Chinchwad police averaged 5 minutes 8 seconds, according to state data reported by the Free Press Journal.

What helps the responders reach you faster:

• Give a landmark, not just a society name (“opposite Kothrud bus depot”, “behind Phoenix mall”).
• Keep your phone’s location on and stay on the line until the call taker ends it.
• If you cannot speak, the free 112 India app has a panic button that shares your location.

What to tell the call taker

Panic makes people hang up too early or forget the address. Before you dial, take one breath and be ready to say:

1. What happened: “fire in a kitchen”, “two-wheeler accident, rider unconscious”, “man threatening with a knife”.
2. Where: area, road, society or shop name and a landmark. On a highway, the nearest village, toll plaza or kilometre stone.
3. How many people are hurt and whether anyone is trapped.
4. Your name and number, so the team can call back if they cannot find you.

Do not hang up first. The call taker may need more details or may guide you on first aid while help is on the way.

Helping at a road accident

Many people hesitate to help an injured stranger because they fear police trouble. The law protects you. Under the Motor Vehicles Act, a Good Samaritan who helps an accident victim cannot be forced to give their name or be held liable, and hospitals cannot demand payment from them before treating the victim.

Call 108 or 112, switch on your hazard lights, keep traffic away from the injured person and do not give them water. Move them only if there is a risk of fire or of being hit by traffic.

Fire brigade numbers in Pune

Dial 101 for any fire, gas cylinder leak with flames, building collapse or a person trapped in a lift or well. In PMC limits you can also reach the fire control room on 020-2645 1707. In Pimpri-Chinchwad, 101 connects to the PCMC fire brigade.

Fire brigades in Pune also rescue animals, remove fallen trees blocking roads and help in floods. Read our earlier fire safety and first aid guide for what to do until the fire tenders arrive.

Ambulance and medical help

Dial 108 for a free emergency ambulance under the state’s Maharashtra Emergency Medical Services. The 108 ambulances take patients to the nearest suitable government or empanelled hospital. Number 102 is for pregnant women and infants, mainly for transport to and from government hospitals.

Sassoon General Hospital near Pune station is the city’s largest government hospital, with a round-the-clock casualty ward. In Pimpri-Chinchwad, the PCMC-run YCM Hospital in Pimpri plays the same role. If you are eligible for the state’s free treatment scheme, see our guide to the Mahatma Jyotirao Phule Jan Arogya Yojana.

Disaster, flood and civic emergency numbers

During heavy rain, floods, landslides or a major accident, PMC’s disaster management cell runs control rooms on 020-2550 1269 and 020-2550 6800, according to numbers the civic body has published. The district disaster helpline is 1077.

For non-emergency civic problems such as a burst pipe, garbage or a broken streetlight, use PMC’s toll-free number 1800-1030-222 or the complaint app; our PMC complaint guide explains how to track a complaint.

Helplines for women, children and senior citizens

These numbers are free. If you see a child begging at a signal late at night or an elderly person who looks lost, 1098 and 112 are the right calls.

Cyber fraud and online scams

If money has left your account through a scam, call 1930 at once and report it on the national cybercrime portal, cybercrime.gov.in. The first hour matters because the bank can freeze the money before it is moved. Our guide on recovering money lost to online fraud has the steps, and you should also inform your bank and the Pune cyber police.

Traffic, rail and highway help

• Pune Traffic Police WhatsApp: 8087240400, launched in January 2024 to report traffic incidents and violations, Punekar News reported. Send photos with location; do not call it in an emergency.
• Railway helpline: 139 for security, medical help or complaints on a train or at a station.
• National highway emergencies: 1033 on highways such as the Mumbai-Bengaluru and Pune-Solapur routes.

Gas and electricity emergencies

For a gas leak, do not switch any light or fan on or off, open the windows and leave the house before calling. Keep away from a snapped power line and stop others from going near it.

Make your own emergency card

Write these on a card for each family member, and store them in phone contacts under “ICE” (in case of emergency):

1. 112, 101 and 108.
2. Two family members’ numbers.
3. Your blood group and any allergies or long-term medicines.
4. Your society name, wing and a landmark.
5. Your nearest hospital and your family doctor.

Many phones also let you add medical details and emergency contacts that show on the lock screen. Set this up for elderly parents.

We check these numbers against official sources and will update this list when any of them change. If you find a number that does not work, tell us through the Punekar Help Desk.

Frequently asked questions