Undri-Kondhwa Pothole Complaint Pending Since October 22, Says Resident; PMC to Map Potholes With Ather Data

Pune, 9th November 2026: An Undri resident says his complaint about potholes to the Pune Municipal Corporation (PMC) has been pending since 22 October, with no officer assigned to it. Bhushan Nikose posted the complaint number and a photo of the damaged road on X on Sunday.

He asked the PMC to put a competent officer in charge at the Undri-Kondhwa ward office.

His post comes days after the PMC signed up with electric scooter maker Ather Energy to map potholes using data from connected scooters.

What the Undri resident posted

Nikose (@BhushanNikose) wrote that complaint number T34646 was “still pending, with no officer assigned”, and that no action had been taken since 22 October 2026. He warned that at this rate, the potholes would turn two feet deep.

His post has two images: a screenshot of the complaint status and a photo of a busy road with a damaged patch circled in purple, with two-wheelers and trucks passing beside it. He tagged the PMC, the Chief Minister’s office and the Department of Personnel and Training.

Post: @BhushanNikose on X

Kondhwa ward already had the biggest complaint backlog

Undri falls under the PMC’s Kondhwa-Yewalewadi ward office. In September, that ward office had 2,010 pending complaints on the PMC Care 2.0 system, the highest of any ward, according to figures reported by Punekar News. Citywide, about 14,644 complaints were pending at the time.

PMC’s IT head Rahul Jagtap had then blamed staff transfers and election roll work, and said meetings would be held to clear the backlog.

PMC’s new plan: pothole maps from Ather scooters

On 29 October, the PMC and Ather Energy agreed on a one-year memorandum of understanding. Data from more than 24,000 connected Ather scooters in Pune will be used to build road health maps showing potholes, road cuts and rough patches, Pune Pulse reported.

The PMC says the data will help it rank repairs and spot roads that keep breaking. It will add to physical inspections, not replace them, and no personal data of riders will be shared. Coverage will depend on how many Ather scooters use a given road.

Some residents on X greeted the tie-up with sarcasm, joking that Pune was becoming a world centre for pothole research. Complaints like Nikose’s suggest the delay is often in fixing reported potholes, not in finding them.

How to complain about a pothole in Pune

• PMC Road Mitra app: upload a photo or video of the pothole; the complaint goes to the road department. When it launched in August 2025, the PMC said potholes would be fixed within 72 hours.
• PMC Care: complaints can be filed through the PMC website, app, WhatsApp, call centre and social media, nine platforms in all.
• Note your complaint token number and check its status. If it stays unassigned, raise it with the ward office’s executive engineer or the road department.

When posting on X, add the exact location, a landmark and your token number, as Nikose did. It helps officials find the spot.

What is still not known

The PMC has not replied publicly to this complaint. It is also not known when the Ather road maps will start reaching ward engineers. We will update this story if the PMC acts on complaint T34646.

More on road works is in Pune Civic, and our story on PMC’s Rs 500 crore Cosmos Bank plan covers how it plans to fund land for a major road project.

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